jiohotstar Privacy Policy

jiohotstar is an online gaming platform serving Filipino players across the Philippines, including Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond. We take the privacy and security of your personal information seriously, and we are committed to being transparent about how we handle your data.

This Policy applies to all personal information collected through the jiohotstar website, mobile-optimized platform, customer support channels, and any other services we provide. It covers data collected from registered players as well as from visitors who browse the Platform without creating an account.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and jiohotstar. Capitalized terms not defined in this Policy have the meanings given to them in the Terms & Conditions.

jiohotstar is the personal information controller responsible for your data as described in this Policy. We have appointed a Data Protection Officer (DPO) in accordance with the requirements of the National Privacy Commission (NPC) of the Philippines. Contact details for our DPO are provided in Section 13 of this Policy.

jiohotstar collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include the following:

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where directly relevant to a responsible gaming self-exclusion request or a legal compliance obligation.

jiohotstar collects personal data through the following channels:

• Direct registration: When you create a jiohotstar account, you provide identity, contact, and financial data directly through the registration form.
• KYC verification: When you submit identity documents to complete our Know Your Customer process, we collect and store copies of those documents securely.
• Deposits and withdrawals: When you transact through GCash, PayMaya, BPI, BDO, Metrobank, or other supported payment channels, we receive transaction confirmation data from those providers.
• Platform usage: As you navigate and play on jiohotstar, we automatically collect technical and usage data through server logs, session tracking, and analytics tools.
• Cookies and similar technologies: We use cookies and local storage to maintain your session, remember your preferences, and analyze Platform performance. See Section 7 for full details.
• Customer support interactions: When you contact our support team via live chat or email, we record the content of those communications for quality assurance and dispute resolution purposes.
• Third-party verification services: We may receive identity verification data from third-party KYC service providers engaged to assist with our compliance obligations.

jiohotstar uses your personal data for the following purposes:

• Account creation and management: To register your account, verify your identity, and maintain your player profile on the Platform.
• Service delivery: To provide access to games, process deposits and withdrawals, apply bonuses, and deliver the full range of jiohotstar services.
• Legal and regulatory compliance: To fulfill our obligations under PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012 (RA 10173), including KYC verification and transaction monitoring.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other illegal conduct on the Platform.
• Responsible gaming: To monitor gaming behavior, enforce deposit limits and self-exclusion requests, and identify players who may be at risk of problem gambling.
• Customer support: To respond to your inquiries, resolve disputes, and improve the quality of our support services.
• Platform improvement: To analyze usage patterns, identify technical issues, and improve the performance, design, and features of jiohotstar.
• Communications: To send you account-related notifications, security alerts, and — where you have opted in — promotional communications about jiohotstar offers and games.

Under the Philippine Data Privacy Act of 2012 (RA 10173), jiohotstar processes your personal data on the following legal bases:

• Contractual necessity: Processing is necessary to perform our obligations under the Terms & Conditions you agreed to when registering your jiohotstar account — including account management, game access, and payment processing.
• Legal obligation: Processing is required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, AMLA obligations, and NPC data privacy rules.
• Legitimate interests: Processing is necessary for jiohotstar's legitimate interests in operating a secure, fair, and commercially viable gaming platform — including fraud prevention, security monitoring, and Platform analytics — provided those interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities — such as sending promotional communications or using non-essential cookies — we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

jiohotstar does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to the extent necessary to process your deposits and withdrawals.
• KYC and identity verification providers: Third-party service providers engaged to assist with identity verification and document authentication as part of our KYC compliance process.
• IT and platform service providers: Cloud hosting, data storage, cybersecurity, and analytics providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities, where disclosure is required by law or regulatory obligation.
• Legal and professional advisors: Lawyers, auditors, and compliance consultants engaged by jiohotstar, subject to professional confidentiality obligations.

jiohotstar uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, and analyze how players use our services. A cookie is a small text file stored on your device when you visit a website.

The types of cookies used by jiohotstar include:

• Strictly necessary cookies: Essential for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Used to remember your preferences, such as your chosen language, responsible gaming settings, and display preferences. Disabling these may affect your experience.
• Analytics cookies: Used to collect anonymized data about how players navigate and use jiohotstar, helping us identify areas for improvement. These are only set with your consent.
• Security and fraud prevention cookies: Used to detect and prevent fraudulent activity, unauthorized access, and suspicious behavior on the Platform.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling strictly necessary cookies will prevent you from using core Platform features, including logging in to your jiohotstar account.

jiohotstar implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• TLS/SSL encryption for all data transmitted between your device and our servers.
• AES-256 encryption for sensitive data stored in our databases, including financial information and KYC documents.
• Multi-factor authentication (MFA) options for player accounts to prevent unauthorized access.
• Role-based access controls ensuring that only authorized personnel can access personal data, and only to the extent required for their role.
• Regular security audits and penetration testing conducted by independent cybersecurity professionals.
• Intrusion detection and monitoring systems operating continuously to identify and respond to security threats in real time.
• Secure data backup procedures to ensure data availability and integrity in the event of a system failure.

Despite these measures, no online platform can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and freedoms, jiohotstar will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of RA 10173 and NPC Circular No. 16-03.

jiohotstar retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. Our general retention periods are as follows:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be linked to an identifiable individual. Where anonymization is not technically feasible, data is securely destroyed in accordance with NPC-approved disposal procedures.

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by jiohotstar. You may exercise any of these rights by contacting our Data Protection Officer as described in Section 13.

If jiohotstar discovers or is notified that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data in question, and take appropriate action in accordance with our Terms & Conditions and applicable law.

If you are a parent or guardian and believe that your child has registered on jiohotstar or provided personal data to us, please contact our Data Protection Officer immediately using the contact details in Section 13. We will investigate and take prompt corrective action.

jiohotstar reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, NPC guidelines, or PAGCOR regulatory requirements. When we make material changes to this Policy, we will notify registered players via their registered email address or through a prominent notice on the Platform.

The updated Policy will take effect on the date specified in the notice. Your continued use of jiohotstar after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you must discontinue use of the Platform and may request account closure by contacting our support team.

We encourage you to review this Privacy Policy periodically to stay informed about how jiohotstar protects your personal data. The "Effective Date" at the top of this Policy indicates when it was last updated.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jiohotstar handles your personal data, you may contact our Data Protection Officer (DPO) through the following channels:

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through their official government channels.