jiohotstar Terms & Conditions

These Terms & Conditions govern your access to and use of the jiohotstar online gaming platform, including all games, features, promotions, and services made available through the website at jiohotstar.today (the "Platform"). By accessing the Platform in any capacity — whether as a registered player or a visitor — you acknowledge that you have read and agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must immediately cease using jiohotstar and, if applicable, close your account. Continued use of the Platform after any amendment to these Terms constitutes your acceptance of the updated version. jiohotstar recommends that you review this page periodically to stay informed of any changes.

These Terms should be read in conjunction with jiohotstar's Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference and form part of the overall agreement between you and jiohotstar.

To be eligible to register and use jiohotstar, you must satisfy all of the following conditions:

• You are at least 21 years of age at the time of registration.
• You are a resident of or physically located within the Republic of the Philippines at the time of play, or you are otherwise legally permitted to access online gaming services under the laws applicable to your location.
• You are not a resident of any jurisdiction where online gambling is prohibited by applicable law.
• You are acting on your own behalf and not as an agent, representative, or nominee of any third party.
• You are not a current employee, contractor, director, or officer of jiohotstar, nor an immediate family member of any such person.
• You have not previously been excluded from jiohotstar or any affiliated platform, whether voluntarily or by administrative action.
• You are not suffering from a gambling addiction or disorder that would make participation in online gaming harmful to your wellbeing.

jiohotstar reserves the right to request documentary proof of eligibility at any time, including but not limited to a government-issued identification card, passport, or other official document. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension.

To access the full range of features on jiohotstar — including deposits, withdrawals, and participation in games — you must create a registered account. During registration, you are required to provide accurate, complete, and current information, including your full legal name, date of birth, residential address, and a valid email address or mobile number.

Each individual is permitted to hold one (1) account only on jiohotstar. The creation of multiple accounts by the same individual — whether using different names, email addresses, mobile numbers, or payment methods — is strictly prohibited. jiohotstar employs technical and manual verification measures to detect duplicate accounts. Where duplicate accounts are identified, all associated accounts may be suspended and any balances forfeited.

As part of our Know Your Customer (KYC) obligations under Philippine anti-money laundering regulations, jiohotstar may require you to submit identity verification documents before processing withdrawals or at any other time deemed necessary. Accepted documents include:

• Philippine National ID (PhilSys)
• Passport (Philippine or foreign)
• Driver's License issued by the Land Transportation Office (LTO)
• SSS, GSIS, or Unified Multi-Purpose ID (UMID)
• Voter's ID issued by the Commission on Elections (COMELEC)

You are responsible for keeping your account information up to date. If any of your registered details change — including your address, contact number, or payment method — you must update your account promptly. jiohotstar accepts no liability for losses arising from outdated account information.

jiohotstar supports a range of payment methods commonly used by Filipino players, including GCash, PayMaya, BPI, BDO, and Metrobank. All transactions on jiohotstar are denominated in Philippine Peso (PHP / ₱). The minimum deposit amount is ₱100. Minimum and maximum withdrawal amounts are specified in the cashier section of your account and may be updated from time to time.

All deposits must be made from a payment account that is registered in your own name. jiohotstar does not accept deposits from third-party accounts. Deposits made from accounts belonging to another person will be reversed and the associated account may be suspended pending investigation.

Withdrawal requests are subject to identity verification. jiohotstar aims to process approved withdrawal requests within the following timeframes:

• GCash / PayMaya: Typically within 1–3 business hours during operating hours.
• BPI / BDO / Metrobank bank transfer: Typically within 1–3 business days, subject to the receiving bank's processing schedule.

jiohotstar reserves the right to delay or withhold withdrawal processing pending completion of KYC verification, investigation of suspected fraudulent activity, or compliance with applicable anti-money laundering obligations. Players will be notified of any such delay via their registered contact details.

jiohotstar does not charge fees for standard deposits or withdrawals. However, your payment provider (e.g., your bank or e-wallet service) may impose their own transaction fees, for which jiohotstar accepts no responsibility.

jiohotstar offers various bonuses and promotional offers to both new and existing players, including welcome bonuses, reload bonuses, cashback offers, and free spins. All bonuses are subject to the specific terms and conditions published alongside each offer, including wagering requirements, minimum deposit thresholds, game restrictions, and validity periods.

General bonus terms applicable across all jiohotstar promotions include the following:

• Bonuses are available to eligible registered players only. Players must be 21 years of age or older to claim any bonus.
• Unless otherwise stated, bonuses must be wagered a specified number of times before any associated winnings can be withdrawn.
• jiohotstar reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
• Only one bonus may be active at a time unless explicitly stated otherwise in the promotion's terms.
• Bonuses are non-transferable and have no cash value unless the applicable wagering requirements have been fully met.
• Any attempt to exploit, abuse, or manipulate bonus offers — including through the use of multiple accounts, coordinated play, or other fraudulent means — will result in cancellation of the bonus, forfeiture of associated winnings, and may result in permanent account closure.

All games available on jiohotstar — including slots, live casino tables, bingo, wheel games, and hi-lo — are governed by individual game rules published within each game interface. Players are responsible for familiarizing themselves with the rules of any game before placing wagers.

jiohotstar uses certified Random Number Generator (RNG) technology for all non-live games to ensure that outcomes are genuinely random and not influenced by any external factor. Live casino games are streamed from regulated studios with real dealers operating under established casino protocols.

In the event of a technical malfunction, disconnection, or system error during a game round, jiohotstar's records shall be the definitive reference for determining the outcome of any disputed round. jiohotstar reserves the right to void any game round affected by a technical error and to refund the wager placed for that round.

Players must not use any software, tool, algorithm, or strategy designed to gain an unfair advantage over the Platform or other players. This includes but is not limited to automated betting scripts, bots, exploits, or collusion with other players in live games.

The following conduct is strictly prohibited on jiohotstar. Engaging in any of the following may result in immediate account suspension, forfeiture of balances, and referral to relevant law enforcement authorities:

• Registering or using jiohotstar if you are under 21 years of age.
• Providing false, misleading, or fraudulent information during registration or KYC verification.
• Creating or operating more than one account on jiohotstar.
• Using jiohotstar for any money laundering, fraud, or other illegal financial activity.
• Depositing funds obtained through illegal means or from unauthorized payment accounts.
• Attempting to reverse, charge back, or dispute legitimate transactions processed by jiohotstar.
• Using automated software, bots, or scripts to interact with the Platform.
• Colluding with other players to manipulate game outcomes.
• Harassing, threatening, or abusing jiohotstar staff or other players.
• Attempting to access, tamper with, or reverse-engineer any part of the jiohotstar platform or its underlying technology.

All content on the jiohotstar platform — including but not limited to the website design, logos, graphics, game interfaces, text, software, and promotional materials — is the exclusive intellectual property of jiohotstar or its licensed content providers. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the jiohotstar platform solely for your personal, non-commercial entertainment purposes. This licence does not permit you to copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from jiohotstar without prior written consent.

The jiohotstar name, logo, and all associated brand elements are trademarks of jiohotstar. Unauthorized use of these trademarks is strictly prohibited and may give rise to legal action.

To the fullest extent permitted by applicable Philippine law, jiohotstar shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of funds resulting from unauthorized access to your account due to your failure to maintain the security of your login credentials.
• Interruptions, delays, or errors in the Platform caused by circumstances beyond jiohotstar's reasonable control, including internet connectivity issues, power outages, or third-party service failures.
• Losses arising from your reliance on information published on the Platform that is subsequently found to be inaccurate.
• Any loss of winnings resulting from a technical malfunction that has been properly investigated and resolved in accordance with these Terms.

jiohotstar's total aggregate liability to you for any claim arising under these Terms shall not exceed the total amount deposited by you into your jiohotstar account in the thirty (30) days immediately preceding the event giving rise to the claim.

jiohotstar reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Suspected fraudulent activity, money laundering, or other illegal conduct.
• Failure to complete KYC verification within a reasonable timeframe.
• Receipt of a chargeback or payment dispute from your bank or e-wallet provider.
• Discovery that you are ineligible to use the Platform (e.g., under 21 years of age, or located in a restricted jurisdiction).
• Voluntary self-exclusion request submitted by you or on your behalf.

Upon account closure, any remaining balance in your account — after deduction of any bonuses that have not met their wagering requirements and any amounts subject to investigation — will be returned to you via your registered payment method, subject to completion of any outstanding verification requirements.

You may also close your jiohotstar account at any time by contacting our customer support team via live chat. Voluntary account closure requests will be processed within five (5) business days.

jiohotstar is committed to promoting responsible gaming among all players on the Platform. Gambling is intended to be a form of entertainment, and jiohotstar provides a range of tools to help players manage their gaming activity responsibly.

Available responsible gaming tools on jiohotstar include:

• Deposit Limits: Set daily, weekly, or monthly deposit limits on your account to control your spending.
• Session Time Reminders: Configure alerts to notify you when you have been playing for a specified period of time.
• Self-Exclusion: Request a temporary or permanent self-exclusion from jiohotstar if you feel that your gambling is becoming problematic. Self-exclusion requests are processed promptly and cannot be reversed during the exclusion period.
• Reality Checks: Periodic on-screen notifications reminding you of the time elapsed and the net result of your gaming session.

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law principles. Any dispute arising out of or in connection with these Terms — including any question regarding their existence, validity, or termination — shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

jiohotstar operates in compliance with the regulatory requirements established by the Philippine Amusement and Gaming Corporation (PAGCOR). Players are responsible for ensuring that their use of jiohotstar complies with all laws and regulations applicable in their jurisdiction of residence or location.

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining Terms, which shall continue in full force and effect.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or your experience on jiohotstar, we encourage you to contact our customer support team in the first instance. Our support team is available 24 hours a day, 7 days a week via live chat on the Platform.

For formal written correspondence, you may contact jiohotstar at the following email address (plain text — not a clickable link):

jiohotstar aims to acknowledge all formal complaints within two (2) business days and to provide a substantive response within ten (10) business days. If you are not satisfied with the outcome of jiohotstar's internal dispute resolution process, you may escalate your complaint to PAGCOR in accordance with their published complaints procedure.

These Terms & Conditions were last updated and are effective as of January 1, 2026. Previous versions of these Terms are superseded in their entirety by this version.